IVR Access to DirectLine Speech API
how an IVR system can call this API? more details about protocol used and sample would be highly appreciated
Arvind Pattar commented
@Nisheet, Jain Thanks, , there are many existing IVR solutions like Avaya, Twilio, etc are established, now if i need to bridge between Avaya/Twilio IVR to Directline Speech API, its not straight forward, however google dialogflow has established connectors or collaboration with Avaya to enable telephony, so that end users are getting the benefit of telephony channel. Also, MS Telephony private, select customer subscription is full, indicates go somewhere else or wait till its ready.
Nisheet Jain commented
@Arvind, Thanks for your question.
Do you mind sharing more details for your scenario? e.g. which IVR system you are using?
Currently, following is the recommended way to integrate with IVR systems. As you can see, the offering is in limited private preview.