Cannot solve duplicated account error
I'm not sure how to solve this error.
Couldn't sign in to the Developer Portal
Another user with the email ‘<my-email-address>’ is already registered to APIM.
Note: If you have two or more users with the same email, and you want to switch between accounts, you can delete your Developer Portal account and register again.
Back to the Developer Portal
Do I need to wait 90 days until another account has been deleted? Or Is there any idea to solve it?
Thank you for reaching out.
A possible explanation is that you registered through a different provider (AAD\Microsoft\Google) and therefore there is a user with your email address. If that is the case you will need to delete the other account.
If you are still having issues with this please contact support:
Trial account customers:
1. Go to the "Issues" tab on the Video Indexer Developer Portal (https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest) and sign in
2. Scroll down and click "Report Issue"
Paid account customers:
1. Go to Azure portal Help + support (https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest)
2. Create a new support request. Your request will be tracked within SLA.