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QnA Maker

Welcome to the QnA Maker Forum

Categories

API – Any ideas or feedback pertaining to features or enhancements to QnA Maker API.

Documentation – Any ideas or suggestions for the API Reference or Documentation.

Language Support – Submit a request to have a particular language supported.

Samples & SDK Request – Let us know if you would like to see a Code sample or SDK provided.

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  1. API to provide Chat logs

    Currently there is no API method to retrieve chat logs. Providing access to chat logs via API will enable us to get the top questions which are asked.

    32 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can you add more language support?

    Can you add more languages? Like spanish?

    2 votes
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    Under Review  ·  1 comment  ·  Language Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the "No match" handling extendable/overridable

    We want to embed the Q&A maker in our programmed conversation flow. In order to obtain the flexibility we need, we would like to be able to extend/override the "No match" handling. We want the behavior to depend on the state of our conversation.

    14 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  6. Videos and Images - Rich cards

    Make QnA able to show images and videos , to use rich cards.

    18 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. For a given question, show multiple answers (related answers)

    For a given question, I'd like to give the primary answer, and then supply one or more followup answers. I don't want to put the additional answers in the primary answer, because those answers will also be used for other questions, and I don't want to duplicate questions.

    For example:
    Q. Where do I log my time?
    A. You can find the timesheet application here: http://xyz

    Q. Where do I get support for the timesheet application?
    A. For trouble with timekeeping, send an email to helpdesk@xyz

    If someone asks the first question, I'd like to supply both answers. For example:

    32 votes
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    Under Review  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. Is there any way to upgrade the pricing to standard instead of free

    Limiting to 10,000 transactions a month is somewhat poor.

    5 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. Having an option to add synonyms in QnA maker would be helpful

    If synonyms can be configurable, it would help to interpret domain specific keywords in a better way.

    12 votes
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    Under Review  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  10. Need a way to customize look and feel of the QnA chat widget

    Right now, the QnA chat box can only be embedded as an iframe, AFAIK. Would be great to

    1). Be able to make it a chat overlay widget that stays persistent to scrolling at, say, the bottom right portion of the screen (like Intercom.io or Olark)

    2) Also would be nice to be able to style and/or customize the appearance of the chatbox. Mine just says, "Chat" at the top. Would be nice to be able to change this message to a more welcoming message and to change colors, fonts, etc.

    15 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better relational training for QnA PAairs

    Training the bot - either adding new phrasing or changing the response for a given question, results in an additional QNA pair being created. This can create an unmaintainable mess, because questions and answers are now duplicated, and if any updates are made to KB content, you have to find and update all of the duplicate pairs.

    Change the training process to add a relational aspect; add multiple question phrasings to a single answer, rather than duplicating the entire pair.

    28 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  12. Option to categorize the Q&A

    There should be an option to categorize the Q&A. Currently it is interactive based on users input, but when we extend to different departments/LOBs same question could trigger different responses.

    28 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Consider a GET method to list your KB IDs

    A GET that returns a list of KBs would be helpful.
    This will be whatever https://qnamaker.ai/api/PortalRestApi/GetKbList?userId=... does, but more REST-y.

    7 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  14. 7 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow to define a few (canned answers) that can be used for "match not found"

    Obviously, there will be cases of Match not Found. But, to make the conversation more natural, it might be easier for the QnA to allow the mapping of Match not found to a selection (randomly issued perhaps?) of answers that the one defining the rules can specify (we can have a default whatever):
    1. I'm sorry I did not get that. Can you please rephrase your question?
    2. I apologize, but I do not understand "<echo the actual input>".
    3. etc...
    all these can still be logged with a common tag or even with "match not found" for easy retraining…

    11 votes
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    Under Review  ·  4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow knowledge base load from glossary format or better a user-defined QnA

    Aside from being able to load FAQ documents or http links to FAQ, other forms of popular format like Glossary should be supported. In fact, if we allow the format of the input file to be roughly formatted using simple regular expression which tokens of source file will be Q and which ones will be corresponding A, then KB loading will be faster.

    In particular example, Glossary type of load can be simply mapped to general questions involving definition/clarification:
    Dictionary/Glossary is a hash value

     &lt;term1&gt;&lt;user defined delimiter&gt;&lt;definition1&gt;
    

    .....<termN><user defined delimited><definition N>

    On loading, the engine can simply take term and…

    2 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. 15 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow display of images

    Currently only text and URLs are supported. If the FAQ site has images, display those images from their own location if possible or allow upload/embed of images

    53 votes
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    Under Review  ·  9 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow copy / paste from PDFs including \n oir \t characters

    today it is not possible to do copy / paste from PDF that includes manual \n (e.g. in bullets points too).
    \n cannot be trained. they had to be removed manually.

    allow \n and display them as new-line and not only as /n.
    allow new-line in the editor should automatically detected and \n created

    2 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  20. Split answer into paragraphs and learn content separately.

    Answer can be too long for chat-bot - try to guess paragrpah based on the question.
    sometimes the question from the user is refereing to a paragraph of the whole answer.
    try to guess based on the "content" of the sentece the meaning a short answer.

    3 votes
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    Under Review  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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