display message rather than disappearing pop-up when uploading incompatible data
Thank you for the prompt reply. I will try your suggestion although with 100+ pages and many screenshots embedded, that’s quite daunting. I’d like to recommend that your website display an error message guiding the user to this conclusion rather than the popup just disappearing as it does today. This would provide valuable feedback to the user and prevent them from having to reach out to customer service in the future.
Something like: “This data is in an incompatible format. Please change to xyz…”