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QnA Maker

Welcome to the QnA Maker Forum

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API – Any ideas or feedback pertaining to features or enhancements to QnA Maker API.

Documentation – Any ideas or suggestions for the API Reference or Documentation.

Language Support – Submit a request to have a particular language supported.

Samples & SDK Request – Let us know if you would like to see a Code sample or SDK provided.

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  1. Allow display of images

    Currently only text and URLs are supported. If the FAQ site has images, display those images from their own location if possible or allow upload/embed of images

    53 votes
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    Under Review  ·  9 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow formatting of knowledge base answers

    Allow basic formatting of knowledge base answers. Line breaks would be really useful for answers that require large blocks of text, and bold, underline and italics would be helpful to add emphasis when required.

    34 votes
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    Completed  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  3. API to provide Chat logs

    Currently there is no API method to retrieve chat logs. Providing access to chat logs via API will enable us to get the top questions which are asked.

    32 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. For a given question, show multiple answers (related answers)

    For a given question, I'd like to give the primary answer, and then supply one or more followup answers. I don't want to put the additional answers in the primary answer, because those answers will also be used for other questions, and I don't want to duplicate questions.

    For example:
    Q. Where do I log my time?
    A. You can find the timesheet application here: http://xyz

    Q. Where do I get support for the timesheet application?
    A. For trouble with timekeeping, send an email to helpdesk@xyz

    If someone asks the first question, I'd like to supply both answers. For example:

    32 votes
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    Under Review  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. API to view QnA pairs which have been added via Active Learning

    When a new pair is created via Active Learning there is no easy way to view it.

    There should be an easier way to validate and approve new pairs other than the standard [Publish] -> [View Diff] approach, whether it is via an API call or a separate "Active Learning/Train API" source within the Knowledge Base.

    Currently a new pair is added beneath the question it is based upon, which becomes problematic when working with large knowledge bases with many changes being applied both manually and through Active Learning.

    30 votes
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    Under Review  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  6. Better relational training for QnA PAairs

    Training the bot - either adding new phrasing or changing the response for a given question, results in an additional QNA pair being created. This can create an unmaintainable mess, because questions and answers are now duplicated, and if any updates are made to KB content, you have to find and update all of the duplicate pairs.

    Change the training process to add a relational aspect; add multiple question phrasings to a single answer, rather than duplicating the entire pair.

    28 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option to categorize the Q&A

    There should be an option to categorize the Q&A. Currently it is interactive based on users input, but when we extend to different departments/LOBs same question could trigger different responses.

    28 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. Restrict access to authenticated user

    To use this service internal in our Organisation it should be possible to restrict the access to security groups within our AAD.

    24 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. 23 votes
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    0 comments  ·  Language Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow to provide an existing App Service plan for the QnA Maker App Service.

    When creating a QnA Maker service a new App Service plan is created - you cannot provide an existing one.
    As it's often not possible to move App Services from one App Service plan to another when they are in different web spaces, this results in multiple App Service plans which cannot be shared.

    23 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  11. QnA Maker welcome message

    One of the missing functionalities in QnA Maker is the welcome message from the bot. Whichever channel is used, there is no default welcome message to be provided in an easy way even though there are GitHub example and this confuses the end-user since there is no clear clue on what the KB is based on. Of course, there may be qna pairs taking care of this, but the first screen comes always blank. I think it would be great to have and customize such a welcome message either via the webapp or via the qnabot.cs file.

    22 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add writeable/readable metadata JSON field for storing additional information (categories, tags, hints, notes, etc).

    Add an attribute to questions and answers where users could store metadata. This could be a JSON field that is writable/readable via API and would enable users to build custom functionality on top of QnA Maker.

    Examples include:
    - categorizing or tagging questions and answers
    - adding alternate versions of the questions and answer (for instance, a short version to show over SMS)
    - storing IDs or attributes from other systems
    - attach image urls or other useful meta data
    - and so much more!

    This would allow for a ton of customization and solve a number of the existing…

    22 votes
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    Under Review  ·  3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  13. API Endpoint: Get Top N QnA

    Currently the only API endpoint returns the first highest scoring answer.

    However, for the sake of providing alternatives to the end user if that answer wasn't helpful - or if the highest answer wasn't higher than a given threshold. It would be nice to provide them the top alternative questions in our knowledge base that the service may have ranked lower.

    Honestly - I think this should be a priority. You've got an undocumented API that does just this.

    22 votes
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add image and video support

    Adding images and videos to an answer is a very important and basic feature for knowledge content today. Text only knowledge bases does not meet the requirements of modern FAQ-content. Missing image and video support is unfortunately a knock-out criterion for QnA-Maker.

    18 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. 18 votes
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    Completed  ·  3 comments  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Videos and Images - Rich cards

    Make QnA able to show images and videos , to use rich cards.

    18 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. URL formating doesn´t work in teams when using follow-up prompt

    When adding a follow-up promt to question url formating don´t work in teams-channel but it works in web-channel

    17 votes
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    4 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
  18. Need a way to customize look and feel of the QnA chat widget

    Right now, the QnA chat box can only be embedded as an iframe, AFAIK. Would be great to

    1). Be able to make it a chat overlay widget that stays persistent to scrolling at, say, the bottom right portion of the screen (like Intercom.io or Olark)

    2) Also would be nice to be able to style and/or customize the appearance of the chatbox. Mine just says, "Chat" at the top. Would be nice to be able to change this message to a more welcoming message and to change colors, fonts, etc.

    15 votes
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    Under Review  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. 15 votes
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  20. Active Learning

    Add again Active Learning (Train API) to API 4.0!

    And add a "review endpoint questions" panel similar to the "review endpoint utterances" in the LUIS-Portal.

    14 votes
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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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