QnA Maker

Welcome to the QnA Maker API Forum

Categories

API – Any ideas or feedback pertaining to features or enhancements to QnA Maker API.

Documentation – Any ideas or suggestions for the API Reference or Documentation.

Language Support – Submit a request to have a particular language supported.

Samples & SDK Request – Let us know if you would like to see a Code sample or SDK provided.

How can we improve QnA Maker?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Make the "No match" handling extendable/overridable

    We want to embed the Q&A maker in our programmed conversation flow. In order to obtain the flexibility we need, we would like to be able to extend/override the "No match" handling. We want the behavior to depend on the state of our conversation.

    6 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
      • For a given question, show multiple answers (related answers)

        For a given question, I'd like to give the primary answer, and then supply one or more followup answers. I don't want to put the additional answers in the primary answer, because those answers will also be used for other questions, and I don't want to duplicate questions.

        For example:
        Q. Where do I log my time?
        A. You can find the timesheet application here: http://xyz

        Q. Where do I get support for the timesheet application?
        A. For trouble with timekeeping, send an email to helpdesk@xyz

        If someone asks the first question, I'd like to supply both answers. For example:

        5 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
          • Videos and Images - Rich cards

            Make QnA able to show images and videos , to use rich cards.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
            • Is there any way to upgrade the pricing to standard instead of free

              Limiting to 10,000 transactions a month is somewhat poor.

              3 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
              • Need a way to customize look and feel of the QnA chat widget

                Right now, the QnA chat box can only be embedded as an iframe, AFAIK. Would be great to

                1). Be able to make it a chat overlay widget that stays persistent to scrolling at, say, the bottom right portion of the screen (like Intercom.io or Olark)

                2) Also would be nice to be able to style and/or customize the appearance of the chatbox. Mine just says, "Chat" at the top. Would be nice to be able to change this message to a more welcoming message and to change colors, fonts, etc.

                4 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
                • Better relational training for QnA PAairs

                  Training the bot - either adding new phrasing or changing the response for a given question, results in an additional QNA pair being created. This can create an unmaintainable mess, because questions and answers are now duplicated, and if any updates are made to KB content, you have to find and update all of the duplicate pairs.

                  Change the training process to add a relational aspect; add multiple question phrasings to a single answer, rather than duplicating the entire pair.

                  10 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                  • Having an option to add synonyms in QnA maker would be helpful

                    If synonyms can be configurable, it would help to interpret domain specific keywords in a better way.

                    2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                    • Option to categorize the Q&A

                      There should be an option to categorize the Q&A. Currently it is interactive based on users input, but when we extend to different departments/LOBs same question could trigger different responses.

                      8 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                      • Consider a GET method to list your KB IDs

                        A GET that returns a list of KBs would be helpful.
                        This will be whatever https://qnamaker.ai/api/PortalRestApi/GetKbList?userId=... does, but more REST-y.

                        3 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                        • 7 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                          • 11 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              2 comments  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow display of images

                              Currently only text and URLs are supported. If the FAQ site has images, display those images from their own location if possible or allow upload/embed of images

                              10 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow to define a few (canned answers) that can be used for "match not found"

                                Obviously, there will be cases of Match not Found. But, to make the conversation more natural, it might be easier for the QnA to allow the mapping of Match not found to a selection (randomly issued perhaps?) of answers that the one defining the rules can specify (we can have a default whatever):
                                1. I'm sorry I did not get that. Can you please rephrase your question?
                                2. I apologize, but I do not understand "<echo the actual input>".
                                3. etc...
                                all these can still be logged with a common tag or even with "match not found" for easy retraining…

                                5 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  2 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow formatting of knowledge base answers

                                  Allow basic formatting of knowledge base answers. Line breaks would be really useful for answers that require large blocks of text, and bold, underline and italics would be helpful to add emphasis when required.

                                  11 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    2 comments  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Split answer into paragraphs and learn content separately.

                                    Answer can be too long for chat-bot - try to guess paragrpah based on the question.
                                    sometimes the question from the user is refereing to a paragraph of the whole answer.
                                    try to guess based on the "content" of the sentece the meaning a short answer.

                                    2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow knowledge base load from glossary format or better a user-defined QnA

                                      Aside from being able to load FAQ documents or http links to FAQ, other forms of popular format like Glossary should be supported. In fact, if we allow the format of the input file to be roughly formatted using simple regular expression which tokens of source file will be Q and which ones will be corresponding A, then KB loading will be faster.

                                      In particular example, Glossary type of load can be simply mapped to general questions involving definition/clarification:
                                      Dictionary/Glossary is a hash value
                                      <term1><user defined delimiter><definition1>
                                      .....<termN><user defined delimited><definition N>

                                      On loading, the engine can simply take term and…

                                      2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
                                      • API Endpoint: Get Top N QnA

                                        Currently the only API endpoint returns the first highest scoring answer.

                                        However, for the sake of providing alternatives to the end user if that answer wasn't helpful - or if the highest answer wasn't higher than a given threshold. It would be nice to provide them the top alternative questions in our knowledge base that the service may have ranked lower.

                                        Honestly - I think this should be a priority. You've got an undocumented API that does just this.

                                        20 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to use Https as knowledge base source (i.e. would be ideal for Sharepoint sites)

                                          Ability to use https sources ,i.e. would be great if you can use SharePoint online sources. This along side this idea https://cognitive.uservoice.com/forums/578689-qna-maker/suggestions/18165322-restrict-access-to-authenticated-user would be ideal for any situation

                                          3 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base