QnA Maker

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API – Any ideas or feedback pertaining to features or enhancements to QnA Maker API.

Documentation – Any ideas or suggestions for the API Reference or Documentation.

Language Support – Submit a request to have a particular language supported.

Samples & SDK Request – Let us know if you would like to see a Code sample or SDK provided.

How can we improve QnA Maker?

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  1. API to view QnA pairs which have been added via Active Learning

    When a new pair is created via Active Learning there is no easy way to view it.

    There should be an easier way to validate and approve new pairs other than the standard [Publish] -> [View Diff] approach, whether it is via an API call or a separate "Active Learning/Train API" source within the Knowledge Base.

    Currently a new pair is added beneath the question it is based upon, which becomes problematic when working with large knowledge bases with many changes being applied both manually and through Active Learning.

    11 votes
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      1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    • Can you add more language support?

      Can you add more languages? Like spanish?

      2 votes
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        1 comment  ·  Language Support  ·  Flag idea as inappropriate…  ·  Admin →
      • add an Editor role

        Since we IT people don't want to tweak content I want to give permissions to editors of content. They should be able to se the logs, train the bot, upload files (more then five of course) and add stuff.

        1 vote
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          0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
        • Make the "No match" handling extendable/overridable

          We want to embed the Q&A maker in our programmed conversation flow. In order to obtain the flexibility we need, we would like to be able to extend/override the "No match" handling. We want the behavior to depend on the state of our conversation.

          9 votes
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            0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
          • API to provide Chat logs

            Currently there is no API method to retrieve chat logs. Providing access to chat logs via API will enable us to get the top questions which are asked.

            1 vote
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              0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
            • Videos and Images - Rich cards

              Make QnA able to show images and videos , to use rich cards.

              3 votes
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                0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                • For a given question, show multiple answers (related answers)

                  For a given question, I'd like to give the primary answer, and then supply one or more followup answers. I don't want to put the additional answers in the primary answer, because those answers will also be used for other questions, and I don't want to duplicate questions.

                  For example:
                  Q. Where do I log my time?
                  A. You can find the timesheet application here: http://xyz

                  Q. Where do I get support for the timesheet application?
                  A. For trouble with timekeeping, send an email to helpdesk@xyz

                  If someone asks the first question, I'd like to supply both answers. For example:

                  6 votes
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                    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                    • Is there any way to upgrade the pricing to standard instead of free

                      Limiting to 10,000 transactions a month is somewhat poor.

                      4 votes
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                        0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                      • Better relational training for QnA PAairs

                        Training the bot - either adding new phrasing or changing the response for a given question, results in an additional QNA pair being created. This can create an unmaintainable mess, because questions and answers are now duplicated, and if any updates are made to KB content, you have to find and update all of the duplicate pairs.

                        Change the training process to add a relational aspect; add multiple question phrasings to a single answer, rather than duplicating the entire pair.

                        13 votes
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                          0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                        • Need a way to customize look and feel of the QnA chat widget

                          Right now, the QnA chat box can only be embedded as an iframe, AFAIK. Would be great to

                          1). Be able to make it a chat overlay widget that stays persistent to scrolling at, say, the bottom right portion of the screen (like Intercom.io or Olark)

                          2) Also would be nice to be able to style and/or customize the appearance of the chatbox. Mine just says, "Chat" at the top. Would be nice to be able to change this message to a more welcoming message and to change colors, fonts, etc.

                          4 votes
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                            0 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
                          • Having an option to add synonyms in QnA maker would be helpful

                            If synonyms can be configurable, it would help to interpret domain specific keywords in a better way.

                            2 votes
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                              0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                            • Option to categorize the Q&A

                              There should be an option to categorize the Q&A. Currently it is interactive based on users input, but when we extend to different departments/LOBs same question could trigger different responses.

                              10 votes
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                                0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                              • Consider a GET method to list your KB IDs

                                A GET that returns a list of KBs would be helpful.
                                This will be whatever https://qnamaker.ai/api/PortalRestApi/GetKbList?userId=... does, but more REST-y.

                                4 votes
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                                  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                • 7 votes
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                                    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 12 votes
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                                      2 comments  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow display of images

                                      Currently only text and URLs are supported. If the FAQ site has images, display those images from their own location if possible or allow upload/embed of images

                                      10 votes
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                                        2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow to define a few (canned answers) that can be used for "match not found"

                                        Obviously, there will be cases of Match not Found. But, to make the conversation more natural, it might be easier for the QnA to allow the mapping of Match not found to a selection (randomly issued perhaps?) of answers that the one defining the rules can specify (we can have a default whatever):
                                        1. I'm sorry I did not get that. Can you please rephrase your question?
                                        2. I apologize, but I do not understand "<echo the actual input>".
                                        3. etc...
                                        all these can still be logged with a common tag or even with "match not found" for easy retraining…

                                        5 votes
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                                          2 comments  ·  Samples & SDK Request  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow formatting of knowledge base answers

                                          Allow basic formatting of knowledge base answers. Line breaks would be really useful for answers that require large blocks of text, and bold, underline and italics would be helpful to add emphasis when required.

                                          11 votes
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                                            2 comments  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
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